Search our database for more, Full text search our database of 145,100 titles for. The service is launched in January 2009, now we have a nation-wide network with 625 public libraries as of July 2019. (LRW) What is Collaborative Digital Reference Service? Ask-A-Librarian Service: Usually provides a free, quick reference service and the basic answers to brief, factual questions. Eventually the electronic catalogue databases became the online public access catalogues (OPACs) providing local as well as remote access. Lankes (1998) defines digital reference as Internet-based question and answer services that connect users with individuals who possess specialized subject or skill expertise. In, Wan Ab. Copyright © 1988-2020, IGI Global - All Rights Reserved, Additionally, Enjoy an Additional 5% Pre-Publication Discount on all Forthcoming Reference Books, Learn more in: Reference Services in Digital Environment. Kadir, and Diljit Singh. To Support Customers in Easily and Affordably Obtaining the Latest Peer-Reviewed Research, Copyright © 1988-2020, IGI Global - All Rights Reserved, Additionally, Enjoy an Additional 5% Pre-Publication Discount on all Forthcoming Reference Books, Wan Dollah, Wan Ab. "Reference Services in Digital Environment." China’s Science Digital Library Reference Service System is a reference service system including 37 member units and its reference service experts provide an online reference service to users (Guo, 2007). Questions the need for collaborative digital reference services among libraries. ), Wan Dollah, Wan Ab. In Theng, Y., Foo, S., Goh, D., & Na, J. Looking for research materials? The 1970s and 1980s brought about significant changes with the emergence of full-text databases and electronic card catalogs in many academic, public, and special libraries (Grohs, Reed, & Allan, 2003). Definition of Collaborative Digital Reference Service: Where two or more libraries team up to offer reference services using any of the digital reference services … According to Kasowitz (2001), many libraries and organizations have responded to an increased need for formal methods of remote communication between information seekers and information professionals by providing reference service via the Internet, or digital reference service, to their users. E-Mail Reference: A main format of digital reference services where user sends the library an e-mail with a reference query and the library may reply by e-mail, telephone, correspondence, and so on. Wasik (2003) traced the origins of digital reference services to the library field, where libraries sought to augment traditional services by providing reference assistance in an electronic environment. library-quality reference service to users a nytime anywhere (24 hours per day, 7 days per . CALIS Distributed Collaborative Virtual Reference System (CVRS) will be introduced in the next chapter. Collaborative Digital Reference Service projec ts to test the prov ision of professional . Kadir and Diljit Singh. Reference services have been constantly developing from the traditional, to automated, to hybrid, and now to digital. To Support Customers in Easily and Affordably Obtaining the Latest Peer-Reviewed Research, Where two or more libraries team up to offer. Web Forms: The forms which pops up when user clicks on a button on the library’s Web sites. With OPACs, the users can specify their queries as asset of keywords linked by logical operators AND, OR and NOT. (iii) Collaborative Digital Reference Services (CDRS); and (iv) Non-library based information services 2.1 New trends of Reference Sources As discussed under section 1.1, reference librarians must be able to respond to a variety of questions ranging from ready-reference to research type, depending on the needs Technological innovation has played a key role in reference librarianship in the second half of the twentieth century. Digital Reference Services: A concept that shows reference services delivered electronically, often in real-time, where the users employ computers or other Internet technology to communicate with reference staff, without being physically present in the library. The question can be typed in with other specific information and then sent to the library by clicking on a send button. accommodate such services. Quantifying Cooperation: Collaborative Digital Reference Service in the Large Academic Library The purpose of this study was to determine how successfully a large academic library with multiple reference departments and subject specialties could combine virtually to create one digital reference service. 2 DEFINITON OF DIGITAL REFERENCE SEVICE WITH ITS HISTORY Janes, Carter and Memmott (1999) defined digital reference service as “a mechanism by "Reference Services in Digital Environment.". The Internet introduced new possibilities and interactive technologies such as e-mail, chat, and instant messaging to the reference desk (Penka, 2003). Reference Services in Digital Environment. Wan Dollah, W. A., & Singh, D. (2009). (Ed. Collaborative Digital Reference Service: Where two or more libraries team up to offer reference services using any of the digital reference services format. Online Chat Reference: or instant messaging is where librarians and users can “talk” to each other in real-time in the Internet using special text-based software. In the 1960s, libraries began to explore new technologies such as microfilm and microfiche, tapes and sound recordings. Search inside this book for more research materials. In general, a digital reference service has four elements as follows: The interface (e-mail, Web form, chat, videoconference, and so on), Electronic resources (including electronic or CD-based resources, Web resources, local digitized material, and so on), as well as print resources (Berube, 2003, p. 1). “Ask a Librarian” is a collaborative digital reference service which is supported by all participating libraries in Korea in order to facilitate information services regardless users’ location. Since its inception in 1997, Ask a Librarian (UK) has been a model for best practice in collaborative digital reference in public libraries. Kadir Wan Dollah (MARA University of Technology, Malaysia) and Diljit Singh (University of Malaya, Malaysia), InfoSci-Education Knowledge Solutions – Books, Handbook of Research on Digital Libraries: Design, Development, and Impact.